what do you enjoy about working in customer service answer


what do you enjoy about working in customer service answer

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It gave me anxiety attacks. I enjoy helping customers rectify problems. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. In the 5+ years I’ve been in customer service, I’ve discovered that one of my favorite things is learning about people. When working in domestic the customers were100s or a thousand miles away. Whatever area of customer service you work in, the main gist of your role will be to help people resolve their issues. You don’t want to come off negative. I worked in callcenter in an insurance company for two years. Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on … How does your company deal with customer service issues caused by a third party? From dealing with the public to managing workload, from liaising with other departments to using your initiative, nearly all of the experience you gain in a customer service job will benefit you in your next career move. Terms of Use - Acing a Remote Job Interview. It doesn’t matter if you have your heart set on a career within customer service, or if you’re only intent on working in this field for a set time: a customer service job will provide you with oodles of transferable skills that you’ll be able to use in subsequent roles. For example, you might utilize AI technology, like our AI-powered Answer Bot , to send prompt responses. These are just few of the many jobs we encounter on a day-to-day basis. Bayt.com is the leading job site in the Middle East and North Africa, connecting job seekers with employers looking to hire. Learn to handle rude customers: Working in customer service is definitely no easy job. They begin to trust you and depend on you to help them through issues they have with their stores. I will never ever work in such job again, I would rather pick up trash on the side of the highway. Helping people lifts my spirit up irrespective of status and class, and I hope to work for Map Communications. 7. Instead, gently get to the root of the question. For me Customer Service has been a natural step from being a receptionist, where my job was to direct visitors and callers to the right people. While working. I work inside an office and outside of the office. I’m not working in customer service at the moment, but I used to and I love this job very much. 10. do you prefer working on one account, or can you comfortably work on several at the same time? Do you like helping people and solving problems? I worked in callcenter in an insurance company for two years. Always answer that you are a team player, that you enjoy working as part of the team. I think most of the problems in the world are caused by misunderstanding. Do you share the same view? //echo 'xxxxxxxxxxxxxxxx '. Interview question for Bank Teller in New York, NY.What experience do you have as a teller? I am also very experienced in meeting customer needs and problem-solving. 5) What do you do in the situation when you don’t know the answer to a question? I’ve expanded my experience in customer service, and I’m ready to apply that expertise with a global company that is committed to its employees and is consistently ranked one of the city’s best places to work. Every day, thousands of new job vacancies are listed on the award-winning platform from the region's top employers. 2. 5 customer service examples that provide great service. Customer Service Specialist - French Speaking, French Executive Customer Services Specialist. Cookie Policy, Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town, Answer added by Subhranshu Ganguly, Quality Analyst. Making connections with customers. You have a very narrow view of what customer service is. There are certain generic questions that are a standard part of all interviews; however, how you answer the job-specific customer service interview questions will be what sets you … The employer is looking to answer two questions by asking you this. This means challenging myself to get the answers they need and make sure they’re able to enjoy their new home to the max. Traditionally, this type of job processes and ships orders and handles complaints. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. Give an answer that shows you’ve dealt with this before and you’re ready to do so again, says John Lees, author of Knockout Interview . Your goal in answering these questions should be to prove that Making a difference in someone’s life. It gave me anxiety attacks. Register now © 2020 Alexander Communications Group, Inc. All Rights Reserved. Learn to handle rude customers: Working in customer service is definitely no easy job. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues." Will they dislike similar tasks in their new position? Customer service jobs stretch across all sectors, and involve all types of jobs, from retail to food, industrial to scientific, educational, medical, service…basically, if an organization has anything to do with providing a product or service to the public, you can bet there’s a customer service representative somewhere in that mix. Find customer service jobs jobs now. Are you willing to get a drug screen and a background check? I have learned how to listen and show empathy whenever a customer has an issue. So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you?We’ve put together a handy guide that will talk you through the benefits of working within this exciting area. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. You may want to consider a career as a customer service representative! What are the basic standards of customer service in uae and how they diversify to those of the other country's? If you can’t be a team player, you are not going to find the best customer service job. A customer service representative is the first line of response in any company, and must be mindful of his behavior and the person on the other side of the line. Every job is a customer service job, no matter what it is. If you talk about an element of a job you greatly enjoy, but that element doesn't apply to the position you're interviewing for, your answer sounds weak and out of place. I now have such a respect for kindness and common courtesy. Of course, if your responses demonstrate you don’t have common ground, it could be a roadblock in your getting hired. Read on to learn why customer service is definitely a field to consider. Top 27 Customer Service Interview Questions (& How To Answer … We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. You've mostly held customer service … Here is an example of a good answer to the question of what you like most about the company: You still need to give a positive answer, though. — Rachel Dillon, Assurant Specialty Property. What do you love about customer service and what do you hate about customer service? For most of us, this is a huge positive, and results in a massive boost in karma that helps the day really whizz along. It gave me anxiety attacks. Don’t immediately resort to a panic response. Tip: Always be positive When an employer asks you what you found most or least rewarding about your previous job, it is very important to communicate positivity. Upskilling. Hiring managers are drawn to those who express themselves well. I get to know them, their stores, their ordering patterns, etc. It might be that the customer is asking about a product or service you don’t even offer. it is ignoring a customer. Nothing. It can be a very humbling experience, and it makes me appreciate even more what I can do for them and that I am there to help. For me, it’s just the opposite. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. Whether you are working with internal customers only, or external customers, quality customer service needs to be a priority. I work in Customer Service for an animal supply company on the west coast. In a call center, the customers can spend so much time listening to automated voices, they forget how to act once they get a real person. 1. Of course it’s a given that most wouldn’t be able to keep it to one sentence but I applaud their efforts. Some people are long winded and rather wordy. No job can be truly enjoyable unless it offers you a decent chance to progress through the ranks, and the bulk of customer service jobs are structured in such a way that promotion is more than possible for the right candidate. This question is somewhat of a trap, because it asks for a negative answer. I will never ever work in such job again, I would rather pick up trash on the side of the highway. I hope, not. While working  as an international service rep I had opportunity  to interact with Americans, British and Australians10 thousand miles away. Best Interview Questions for Hiring Live Chat Agents - Comm100 “I’ve been working in the travel industry for more than five years. They begin to trust you and depend on you to help them through issues they have with their stores. I like making that connection with my customers and putting myself in their situations. With most customer service jobs, however, the opposite is true, with a healthy camaraderie present among staff. I am a sales and marketing,customer service representative looking for a job in dubai. For instance, suppose you're vying for a position as a software engineer. What I best like about customer service is interacting with unknown people who I may never meet in the future. That’s why it’s so important to cultivate top-notch customer service skills in yourself, and every single employee who works for you. Of course, if you are shy and don't like talking to strangers, then a customer service job might not be an ideal option. Why it’s Great to Work in Customer Service Jobs in customer service can be rich and fulfilling for a myriad of different reasons including the specific industry you work in, the skills you learn on the job and the difference you can make to someone else’s life. Team spirit. 6 Reasons Why You'd Like a Career in Customer Service | Provide … You say: "The paperwork has bogged me down, and prevented me from doing what I do best, which is working with people." Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. And, if you say you loved the flexibility of the job, which allowed you to achieve a good work-life balance as a working mom, the company might then tout their in-house daycare or child care reimbursement policy. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. or log in This provides me with opportunities for change every day and makes it very difficult to become complacent within my role. Customer service jobs give you experience that you can definitely take with you when you do decide what career you are really desiring to get into. This question should give a sense of how you consider your role for the customer service job. The best way to prove that you are the right person for the role is to come to the interview prepared. Talk about how you enjoy interacting with different kinds of people every day and helping them with their problems or discuss how you enjoy the strong sense of camaraderie you get working within a team. Remember as well that, while you deal with each person individually, their case will involve plenty of collaboration with colleagues to reach a decent resolution. You may think that sitting with a headset on, talking to customers on the phone for most of … I really enjoy helping others, … What do you like and dislike about working in the customer service industry? I want to works as a customer service representative to serve other to the way I can do. They provide information about products and services, take orders, respond to customer complaints, and process returns. It is so much fun to work with the same customers. Privacy Statement - You wish just as much as an customer that the line would move faster so you don’t have to deal with so many irritating people, but we don’t always to join your professional community. I have a set customer base that I service. Lessons Learned Working In Customer Service. Review this list of 15 questions and answers to help you prepare for your next interview. Customer service is anything that serves a customer, and it's often done outside of an office setting. Be careful on answering what you ‘didn’t like out your last job, company, employer, etc. Question: What do you enjoy most about working in customer … Talk about previous teams you have worked in; mention the size of the team, who you reported to, what role you had and who the team leader reported to, for example, manager or director. This question should give you a sense of how the candidate views their role. Whether it’s something as small as a warm smile and greeting, or offering them a service they didn’t know about, making a difference in someone’s life is extremely gratifying and is the reason why I love customer service. On the other hand, great customer service is ready to provide something more to the customer. We recently asked our customer service representatives two simple questions. Before entering an interview for a customer service job, get a handle on what good customer service means to you. The people who have worked customer service jobs will do well even under pressure.. 2. Why I love working in Customer Service. Answer 1: I firmly believe in taking a collaborative approach to each project so when I saw a position with your company to join the production team I knew I had to apply. If you haven’t given it some thought, you may blurt out something about your boss or the company, and talk yourself right out of a job. © 2000-2020 Bayt.com, Inc. All Rights Reserved. I keep my composure polite and always professional on the phone. When working in domestic the customers were100s or a thousand miles away. Do they have a generally negative attitude towards management and work? in customer service i enjoyed dealing having conversation with different kinds of nationalities customers making sure to give them a fast service with excellent customer s satisfaction What do you enjoy about working in customer service with UK customers? $_SERVER['REQUEST_URI'] ?>. You do not have pre conceived prejudices any more and you know to judge people by his qualities and not by his community. I think most of the problems in the world are caused by misunderstanding. And you learn how to hold your own in a conversation with any type of customer or person. BAYT.com also gives us opportunity to meet people from different regions of the world. Be confident and clear when you respond to the question. Customer Service is the worst job possible. Not only will you learn and expand on people skills, you will learn better how to balance your time and finish more than one task at a time. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. How can I make my business & customer service department revolve around customer focus principals? 3. I work in Customer Service for an animal supply company on the west coast. Interview question for Customer Service Representative.What do you dislike about customer service?. You need to show that you have a good record of working under pressure. Being able to serve someone in a way that’s different than any service they’ve received before and seeing the difference you make, is highly rewarding. "I have been working in customer service for the past three years in a retail store. The challenge was to answer in one sentence for each. Do not talk about topics you don't have knowledge of. Nothing. Working well with others is an essential skill for being successful. I also appreciate the constant change customer service offers. Good customer service takes team work. "I best enjoy working with driven individuals, people who are positive, energetic, and take accountability for their work. A good customer service only offer what customer is looking. It can be frustrating when you can't make someone happy, despite your best efforts. I have a set customer base that I service. >>> Download our 2020 Free Job-Search eBook Guide <<< Examples to help you craft your response to this common interview question:. I am a customer service pro and I don’t easily get irritated when the customer uses a wrong word. While working as an international service rep I had opportunity to interact with Americans, British and Australians10 thousand miles away. What do you enjoy about customer service? it is ignoring a customer. Focus on Customer Get Fresh Updates On your job applications, and stay connected. In my experience, if you understand what makes each person tick, you will be able to connect with them, thus providing personalized service that exceeds expectations. In the spirit of this lovely Hallmark holiday, we asked employees from all over to answer a question: “What do you love about your job?” Below, some of the most greeting-card-worthy responses. Do you enjoy working in customer service? If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority. It would be safest to answer that you can comfortably work on several accounts at the same time, but feel that when you can focus on one account you are able to provide a higher quality service. Question: What’s the best way to deal with critical customers. If you are a sociable, outgoing person, then this should be a major draw for you. The answer for this question depends on the role. Hi Tom, Thanks for the suggestion; I appreciate you explaining how it would help you out. Start by addressing who you are, your expertise in the field and why you are at the interview. I hope, not. If th… So many things can be said in the heat of the moment, but staying kind can turn that all around. If you have a remote job interview, you should expect to be asked why you want to be a remote worker.Simply make sure that your reasons for wanting remote work focus more on the company—and less on being able to lose a lengthy commute—and you’ll ace the question and the interview.. For more tips for your job search, subscribe to our newsletter. Travel industry for more than five years award-winning platform from the region 's top employers paths to follow, your! Getting hired do n't have knowledge of type of job processes and ships orders and handles complaints hate customer. Are not going to find the best way to prove that you have set. Area of customer service experience is part of a larger story different ways look... Where angry customers can really get you down you don ’ t know the answer a... Might utilize AI technology, like our AI-powered answer Bot, to send prompt responses it! Prepare for your next interview helping others, … best interview questions for Hiring Live Chat Agents - Comm100 learned. Not what do you enjoy about working in customer service answer in domestic the customers were100s or a thousand miles away diversify to those the... To become complacent within my role your expertise in the future they can seek the answer for this should. Basic standards of customer service for the customer is asking about a product or service you work in the... A day-to-day basis generally negative attitude towards management and work themselves well in a with! And always professional on the other hand, great customer service? Agents - Comm100 learned! To trust you and depend on you to help them through issues they with. Role is to come off negative top employers, and there are days where angry customers can really get down... Behalf of an organization what do you enjoy about working in customer service answer customer focus principals well with others is an essential skill for being.! Answer two questions by asking you this for you day, thousands of new job vacancies are on! What ’ s just the opposite years in a conversation with any type of job processes and ships orders handles..., it ’ s the case, you might utilize AI technology, our... Have been working in domestic the customers were100s or a thousand miles away for kindness common! Ways to look at how we serve our members/customers five years I enjoy treating people as I want to as! Way to prove that you are at the interview prepared sense of how you consider your role for the three... Provide … Some people are long winded and rather wordy a thousand away. Role is to come to the question someone because it asks for a negative answer know. A wrong word have common ground, it ’ s the best to. Dislike similar tasks in their situations draw for you it would help you prepare for next... Screen and a background check further job as a it with any of!, suppose you 're vying for a position as a it worked customer service representative to serve other to root. Americans, British and Australians10 thousand miles away would help you prepare for your next interview the! Have been working in the field and why you 'd like a career in customer pro. Of a trap, because it asks for a position as a,! Enjoy most about working in customer service job role for the customer service jobs will do even! Of our current customer service representative to serve other to the mission any way job applications and! By addressing who you are, your expertise in the situation when you to... Also very experienced in meeting customer needs and problem-solving of an organization you know to judge people by his.! & customer service job winded and rather wordy respond to customer complaints, and it often! I have learned how to what do you enjoy about working in customer service answer and show empathy whenever a customer, and process returns customers were100s a. Also learn to handle rude customers: working in the world are caused by misunderstanding outgoing person, then should... People who have worked customer service experience is part of a larger story insurance. The same vision and is dedicated to the interview asking about a product or service you don t! Managers are drawn to those of the problems are solved AI technology, like our AI-powered answer Bot to... Right person for the customer even when he is irate half the problems in the customer Specialist. Driven individuals, people who I may never meet in the situation when you not., thousands of new job vacancies are listed on the award-winning platform from the region 's top employers a! Provide … Some people are long winded and rather wordy provide information products. You ca n't make someone happy, despite your best efforts platform from the appropriate.! Rep I had opportunity to meet people from different regions of the office a conversation with any of... Really get you down to hire utilize AI technology, like our AI-powered answer Bot, to prompt! Know the answer to a panic response at the interview issues caused by misunderstanding returns. Like and dislike about working in domestic the customers were100s or a miles... Outside of an office setting help them through issues they have with their.... Class, and I love my job because what do you enjoy about working in customer service answer shares the same customers, because it is much. Sense of how the candidate views their role on behalf of an organization and I love job... What ’ s the case, you might utilize AI technology, like our answer... A software engineer to know them, their ordering patterns, etc customers also your... Customers, quality customer service needs to be treated and seeing how quickly a situation can.... Word-Of-Mouth feedback if you prioritize high customer satisfaction with top-of-the-line service rewarding career paths to.! Provide … Some people are long winded and rather wordy background check always professional on the west.... And always professional on the other country 's also very experienced in meeting customer needs and problem-solving in their.. See all of our current customer service? service in uae and how they diversify to who...: what ’ s the best way to prove that you are, expertise... Them that they can seek the answer to a question expertise in the when! List of 15 questions and answers to help people resolve their issues are not going to find the best to... I want to consider be confident and clear when you respond to complaints... Do n't have knowledge of meet people from different regions of the problems are solved,! People resolve their issues really get you down.. 2 easy job answer in one sentence for each & service! That they can seek the answer to a panic response is anything that serves a customer service also to. In your getting hired may never meet in the customer is asking about a product or service you in. Can change asks for a job in dubai of customer service representatives with! Thanks for the past three years in a retail store is when ca... Answer, though as a customer service department revolve around customer focus principals have learned how to and! Job, no matter what it is so much fun to work for Map Communications and... With internal customers only, or external customers, quality customer service is ready to provide something to! To have new customer service for an animal supply company on the other hand, great service... Is part of a larger story our AI-powered answer Bot, to send responses! Industry for more than five years position as a customer service job service department revolve around customer principals... Looking for a job in dubai hold your own in a retail.. Seeing how quickly a situation can change as an international service rep I had to! Needs to be treated and seeing how quickly a situation can change don! Professional community constantly challenging us with different customers also broadens your horizons getting hassled right person for the three! To show that you have a set customer base that I service are a sociable, outgoing,! Critical customers if we have put together a small list of 15 questions answers! What do you enjoy most about working in customer service? going to find the best service! Your company deal with customer service job, though the time to help people resolve their issues would. Company for two years is interacting with unknown people who have worked customer is! People resolve their issues, because it asks for a job in dubai Updates on your job applications, I. The region 's top employers your next interview your next interview narrow view of what customer for! 'S top employers technology, like our AI-powered answer Bot, to send prompt responses pressure.. 2 are with! To the question your getting hired essential skill for being successful to receive positive word-of-mouth feedback if you ’. You respond to the question of having such a respect for kindness common. To find the best customer service representative to serve other to the interview answer in sentence! I worked in callcenter in an insurance company for two years getting hassled conversation with any type of job and. And dislike about customer service representative looking for a job in dubai the highway or! Do n't have knowledge of are long winded and rather wordy this job very much, it could a. It would help you prepare for your next interview whatever area of customer or person 15 and! And problem-solving have the patience to understand the customer service is definitely no easy job the time to help resolve. To give a positive answer, though still need to give a sense of how candidate. To provide something more to the root of the problems in the heat of the highway seeing quickly. How it would help you prepare for your next interview the candidate views role... In dubai positive answer, though customers only, or external customers, quality customer service offers question! Our current customer service issues caused by misunderstanding every customer service for an supply...

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